Ashen Directive

Need help, Commander? Email support@kelkenstudios.com. We'll get back to you as soon as we can.

To help us find your base quickly, include:

your account ID (in the game: Settings → Account, under your account status);
your commander's name and realm;
your device and platform (iPhone, iPad, Android or Steam);
what happened, and a screenshot if you have one.

Common questions

I lost my base after changing or resetting my device.

If you linked an email, Apple or Facebook, sign in with it on the new device: Settings → Account. A guest account that was never linked lives only on its device and can't be recovered, so link one as soon as you can.

A purchase didn't arrive.

Restart the game first: purchases are checked again when it starts. If it's still missing, email us with the store's receipt or order number. Refunds are handled by the store you bought from (Apple, Google or Steam).

Someone is cheating or abusing chat.

Report them in the game: tap their message in chat and choose REPORT. For anything serious, email us with their commander name and realm.

I want to delete my account.

See Delete your account.

Privacy questions.