ASHEN DIRECTIVE
Effective date: [date]
This policy explains what information Kelken Studios, LLC ("we", "us") collects when you play ASHEN DIRECTIVE (the "Game") on iOS, Android, PC or Mac, how we use it, and the choices you have.
What we collect
Your account
- A unique account ID, created when you first play (as a guest).
- If you link an account: your email address (email sign-in), or the name and email address Apple or Facebook share with us when you use Sign in with Apple or Facebook Login. With Sign in with Apple you can hide your real email address.
What you do in the Game
- Your progress and game state: your base, troops, items, alliance, Commander name and portrait, and your realm.
- What you write: your Commander name, alliance board posts, and chat messages in realm, alliance and private chat. Other players can see what you post in public and alliance channels.
- Gameplay events, such as buildings upgraded, battles fought and rewards claimed, recorded by our servers with your account ID. We use them to balance and improve the Game.
Purchases
- For in-app purchases: the product, the store's transaction ID and receipt, which we check with Apple or Google before giving you the item. We never receive your card or payment details. The app store handles payment.
Your device and connection
- Fair play and security: when you start a session we record your IP address and a random identifier the Game creates when it's installed on your device. We keep only a scrambled (one-way hashed) form of each, together with how your account interacts with other players in the Game (for example attacks, reinforcements and alliance help). We use this only to detect accounts operated together to gain an unfair advantage, and to protect the Game from automated abuse. We also use Firebase App Check (Google) to confirm that requests come from the genuine Game.
- Error reports: when the Game hits an error, it sends us the error, recent log lines from the Game, the app version and your platform, so we can fix it.
- Notifications: if you allow push notifications, a token your device gives us so we can send you game alerts (for example an incoming attack). You choose which alerts you get in Settings → Notifications.
What we don't collect: we don't collect your precise location, contacts, photos or microphone, and we don't track you across other companies' apps or websites. The Game has no third-party advertising.
How we use it
- To run the Game: your account, progress, multiplayer, alliances, chat and purchases.
- To keep the Game fair and secure: detecting cheating, multiple accounts used together and abuse, and handling reports from other players.
- To fix problems and improve the Game, using error reports and gameplay events.
- To contact you about your account or a purchase, if you contact us first or the law requires it.
If you're in the EEA, the UK or another place that requires a legal basis: we process your information to provide the Game you asked for (contract), for our legitimate interests in keeping it fair, secure and working (security, fair play, error reports, gameplay analytics), and with your consent for push notifications.
Who we share it with
We don't sell your personal information, and we don't share it for advertising.
These service providers process information for us, under their own privacy and security terms:
- Google (Firebase and Google Cloud): hosting, sign-in, database, servers, analytics storage and App Check. Data is stored in the United States.
- Apple and Google (the app stores): payments and purchase verification. Valve (Steam) for the PC and Mac version.
- Apple and Meta: only if you use Sign in with Apple or Facebook Login.
We may also disclose information if the law requires it, to protect players or the Game, or as part of a sale or merger of our business (the new owner would be bound by this policy).
How long we keep it
| Information | Kept for |
|---|---|
| Account, progress and purchases | While your account exists; purchase records as long as tax and accounting law requires |
| Gameplay events | 400 days |
| Fair-play signals (hashed IP and install ID) | 30 days |
| Game alerts | 3 days |
| Error reports | 30 days after the error was last seen |
| Chat messages (realm, alliance and private) | 30 days; a reported message up to 90 days, for moderation |
| Alliance board posts | While the alliance exists |
| Your account, after you ask to delete it | 30 days, so you can change your mind (a guest account: deleted at once) |
Your choices and rights
- Delete your account: in the Game, Settings → Account → Delete account, or by emailing support@kelkenstudios.com from your linked email address or with your account ID (Settings → Account). The account is deleted 30 days later; sign back in before then and choose Keep my account to cancel. A guest account is deleted straight away. Deletion removes your commander, base, progress, items, name, messages, mail and sign-in. Purchase records are kept as long as tax and accounting law requires, without your account ID.
- Access or correct your information: email us and we'll respond within 30 days (or sooner where the law requires).
- Notifications: turn them off in the Game or in your device settings.
- Depending on where you live (for example the EEA, the UK or California) you may have further rights: to object, to restrict processing, to data portability, and to complain to your data protection authority. We don't "sell" or "share" personal information as California law defines those words.
Children
The Game isn't directed at children under 13, and we don't knowingly collect information from them. If you believe a child under 13 has given us information, contact us and we'll delete it.
Security
Information travels encrypted (HTTPS) and is stored with Google Cloud's security protections. Players can only read their own private data; every change goes through our servers. No system is perfectly secure, but we work to protect your information.
Changes
If we change this policy we'll update the effective date above, and for significant changes we'll tell you in the Game.
Contact
Kelken Studios, LLC [street address, city, state, ZIP, USA] support@kelkenstudios.com