ASHEN DIRECTIVE
In the game (fastest)
- Open Settings (the gear at the top right) → Account.
- Scroll to Delete account and tap DELETE ACCOUNT, then confirm.
Your account is deleted 30 days later. Changed your mind? Sign back in before then and choose KEEP MY ACCOUNT. A guest account (one with no email, Apple or Facebook linked) is deleted straight away.
Without the game
Email support@kelkenstudios.com with the subject "Delete my account":
- from the email address linked to your account, or
- with your account ID (Settings → Account, under your account status).
We'll confirm and delete the account within 30 days.
What's deleted, and what's kept
Deleted: your commander and their name, your base, buildings, troops, research, items and Credits, your alliance membership, your chat messages and private conversations, your mail and notifications, the security signals we keep against cheating, and your sign-in (email, Apple or Facebook link).
Kept: records of purchases, as long as tax and accounting law requires, without your account ID. Gameplay statistics, which carry only the (deleted) account ID and no name or email, are deleted within 400 days.
Credits and purchases aren't refunded when an account is deleted.
Questions: support@kelkenstudios.com. Privacy policy: https://kelkenstudios.com/ashendirective/privacy